The bank was over 200 years old with an aging customer base and online systems that were not up to date. The bank was out of touch with the younger generation and faced the risk of being irrelevant and losing its market share in the mutual banking space.

Our team consisted of experts from the Caribbean, New Zealand and the USA to design a solution that would help the bank retain and expand its market share to the younger generation. We facilitated strategic sessions with the executive team including CEOs of all the subsidiary companies, as well as conducting surveys of customers and over 2000 staff members in multiple countries.

An Online-Presence Strategic Plan was developed using the foresight methodology to forecast ‘what-if’ scenarios 5, 10, 20 years ahead.

The plan was rolled out across all locations in the Caribbean, UK, USA and Canada.

In less than a year, the company had a modern online presence and an automated customer journey that appealed to the younger generation and at the same time catered to their foundation members, thus expanding its influence and revenue channels globally.

PRESIDENT & CEO: “We have something that will make us relevant for generations to come“

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The United Nations rolled out resolutions to help countries maintain peace and security and financial stability for the benefit of their citizens.

Sherrone established financial and revenue generation strategies at the national level for various governments. This resulted in policies designed to better use and distribute economic and natural resources for the benefit of the citizens.

UNDER SECRETARY GENERAL: “Sherrone operated with distinctive diplomacy and aplomb“

CODIFIED – Sherrone’s technique Lead Like a Diplomat™ has been codified and now a part of our leadership framework used by our consultant team in your organization.

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The company existed for over 2 decades and the owners were retiring and wanted to transition ownership to their children. The company had a very high staff turnover rate and some stores had been missing their revenue targets for the last 5 years. We went in and designed strategies for HR- specifically recruitment, retention, performance and reward -, marketing, sales, customer satisfaction and a leadership development program. In less than 3 months, staff turnover was reduced by 35% with a visible increase in staff morale, the leadership bench strength increased by 70% and the previously unprofitable store surpassed their revenue target by 6%.

STORE OWNER: “Sherrone I do not know how you did it”

CODIFIED – We have codified our revenue and transformation system inside our Work Labs™ and our advisors are waiting to help transform how you do business